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Without A Hitch

FREQUENTLY ASKED QUESTIONS

When Hiring

What size are your tables?
What linen do you have available for hire?
What chairs do you have available for hire?
Do I have to wash the equipment?
Do I have to wash linen?
Do your prices include GST?
Am I insured?
What size marquee do I require?
Can I set up and dismantle the marquee?
Do Your Marquees include walls?
What are Silk Liners?
What are the advantages of a frame marquee?
Do your marquees come with floors?
Is my site suitable for a frame marquee?
What permits and safety issues are involved with hiring marquees?
Do you hire dance floors?
What size dance floor do I need?
Will I need Heating?
Will I need a trailer/truck/van to collect my equipment?
What fire safety equipment do you recommend for marquees?
Do you charge a bond and do I need to pay a deposit?
Can you deliver?

When Buying

How do I place an order with Without A Hitch?
Which forms of payment do you accept?
What shipping options are available?
When will my order arrive?
Can I view the product in person before purchasing it?
What if the product I have ordered is out of stock?
Can I return goods?
Are my details secure?
Are my credit card details secure?
How do I change my password?
What happens if I forget my password?

What size are your tables? Back to top.

Without A Hitch has the following sizes of table available for hire:

  • 2.6ft (0.7m) round table (suitable as a wedding cake table)
  • 4ft (1.2m) round table
  • 6ft (1.8m) round table
  • 3ft (0.9m) square table (suitable as a wedding cake table)
  • 4ft (1.2m) Rectangle trestle table
  • 6ft (1.8m) Rectangle trestle table
  • 8ft (2.4m) Rectangle trestle table


What linen do you have available for hire? Back to top.

Without A Hitch offers a range of linen for tables and chairs, including:

  • Table cloths - available in black/ white polyester fabric (plain or floral pattern)
  • Napkins - available in black/ white polyester fabric (plain or floral pattern)
  • Table runners - available in black/white/gold/ silver satin or organza fabric
  • Chair covers - available in black/white polyester fabric (plain and floral pattern), black/ white lycra (plain) or white self-tie satin (plain)
  • Chair sashes - available in black/white/gold/ silver satin or organza


What chairs do you have available for hire? Back to top.

Without A Hitch have three kinds of chairs available for hire:

  • Plastic folding chair - available in white, with black frame
  • Resin folding chair with built-in cushion - available in white, with white cushion
  • High back stackable aluminium chair with detachable cushion - available in black/white/gold/silver with white or black cushion


Do I have to wash the equipment? Back to top.

Yes, it is necessary to clean all used equipment (not linen) before returning it. If equipment is returned dirty, you will receive a cleaning charge.


Do I have to wash linen? Back to top.

No. You are not required to clean the linen, but you must get rid of any excess food crumbs before returning it.


Do your prices include GST? Back to top.

Yes, all Without A Hitch prices are quoted inclusive of GST.


Am I insured? Back to top.

The hirer will be charged a fee for insurance at the time of hire. The fee will be approximately % of the total hire charge. Please refer to the terms and conditions for further details.


What size marquee do I require? Back to top.

The marquee size you choose should depend on whether guests will be seated or standing. To give you an idea of our marquee capacities:

  • 3x3m - 9sqm2 - 10 standing - 6 seated
  • 3x6m - 18sqm2 - 20 standing - 12 seated
  • 5x5m - 25sqm2 - 25 standing -16 seated
  • 6x9m - 54sqm2 - 55 standing - 30 seated
  • 10x20m - 200sqm2 - 250 standing - 110 seated
  • 10x25m - 250sqm2 - 250 standing - 130 seated
Please note: Seating and standing capacities allow for a stage, dance floor and food/drink bars.


Can I set up and dismantle the marquee? Back to top.

Yes, for small-medium sized marquees. Larger marquees (e.g. 6m x 9m and over for Frame marquees) will require experienced staff to assist with assembly and dismantling.
If you have the manpower but not the experience to erect larger marquees, Without A Hitch can supervise the assembly of your marquee for a discounted price.


Do Your Marquees include walls? Back to top.

Yes, all Without A Hitch marquees include a full set of white walls. We also have walls with clear windows available to allow your guests to enjoy the view during your function.


What are Silk Liners? Back to top.

The interior of all our marquees (except 3x3m) can be lined with silk. Lining the ceiling and walls creates a more elegant look.


What are the advantages of a frame marquee? Back to top.

Frame marquees are strong in high winds, they can be setup on hard surfaces and because they have no centre poles or guy ropes, they take up less space at your site.


Do your marquees come with floors? Back to top.

No, this is not something we currently have, but they will be available in the near future. We do, however have dance floors (black/white and wooden) available for hire.


Is my site suitable for a frame marquee? Back to top.

A frame marquee is required if you have limited space, a hard surface, are next to a building or if there are high winds.


What permits and safety issues are involved with hiring marquees? Back to top.

It is necessary to obtain a building consent from the CCC well in advance if your marquee is 100m2 or over. It is the hirer’s responsibility to obtain this consent. No consent = no marquee!
We can assist you to complete a building consent application for a fee.


Do you hire dance floors? Back to top.

Without A Hitch hires both varnished wooden dance floor and black and white dance floor which interlock together to create a strong, flat area for your guests to dance on.


What size dance floor do I need? Back to top.

This will depend on the size of your venue and the numbers attending.
If your function is for less than 90 guests, Without A Hitch recommends that you divide the number of expected guests by 3 to get the recommended metre squared area of your dance floor hire. For example, if you have 80 people attending 80/3 = 27m2


Will I need Heating? Back to top.

It is safer to hire a heater than not to hire a heater and risk your guests being cold. We hire a range of heaters LPG (quieter and cleaner than diesel) and diesel blow heaters.
The fire/safety regulations allow you to use a diesel heater to preheat a tent/marquee, but it MUST BE removed if the tent/marquee is occupied. Heaters must NOT be positioned near the tent walls.


Will I need a trailer/truck/van to collect my equipment? Back to top.

This will depend on what equipment you are hiring - please check with our staff.
We can deliver the equipment to you, for a small fee, if required.


What fire safety equipment do you recommend for marquees? Back to top.

The Christchurch City Council have the following requirements:

  • 0-50 occupants - 1 means of escape, Exit signage, Evacuation Procedure
  • 51-100 occupants - 2 means of escape, Exit signage, Fire alarm, telephone, Evac. Procedure
  • 101-250 occupants - 2 means of escape, Exit signage, Fire alarm, telephone, Evac. Procedure
  • 251-500 occupants - 2 means of escape, Exit signage, Illuminated exit sign, telephone, Evac Procedure, Extinguishers
Please contact our staff for more details.


Do you charge a bond and do I need to pay a deposit? Back to top.

The customer is required to pay at the time of booking, a non-refundable deposit equal to 20% of the total estimated hire charge. The customer is required to pay the balance of the total estimated hire charge and a bond equal to 25% of the estimated total hire charge.


Can you deliver? Back to top.

Yes Without A Hitch can deliver your equipment, for a fee.


How do I place an order with Without A Hitch? Back to top.

There are three ways you can order with Without A Hitch:

  • Ordering Online - www.withoutahitch.net.nz
  • Phone Order - Call us toll-free on 0508 867 621.
  • Visit our shop at 40 Hammersmith Drive, Wigram


Which forms of payment do you accept? Back to top.

We accept Visa, MasterCard, Direct Credit and Eftpos debit card via our website. If purchasing in store, you can pay by cash, credit card or Eftpos debit card.


What shipping options are available? Back to top.

We use PBT Couriers or PBT Transport to deliver orders throughout New Zealand. Goods are shipped after payment has been received and are usually delivered within 2-4 business days, depending on your location. If you prefer, you can pick up your order from the Without A Hitch store (click here to find your nearest store). If you have any questions about delivery costs, call us toll-free on 0508 867 621. Sorry, but we do not ship internationally.


When will my order arrive? Back to top.

Orders are usually dispatched within 24 hours of receipt of payment. Delivery times will depend on your location. You will receive an order confirmation and a shipping notification email. Use the tracking details on the shipping notification email to trace your order. Please refer to the terms and conditions section on our website for details about shortages, transit damage or loss in transit. Call us toll-free on 0508 867 621 for assistance with delivery problems.


Can I view the product in person before purchasing it? Back to top.

Of course! If there is an item on our website which you'd like to view in person first, give the Without A Hitch store (click here to find your nearest store) a call to check that it's in store.


What if the product I have ordered is out of stock? Back to top.

If the product you have ordered is out of stock, we will contact you to advise when stock is likely to be available, offer an alternative or if no alternative is available, provide a refund.


Can I return goods? Back to top.

You can return goods up to 6 months from the date of purchase, but the following conditions apply. Goods must be returned to Without A Hitch at the buyer's expense with proof of purchase. Goods will be accepted for return providing they are in the original condition and packaging. If accepted, you can elect to receive a store credit for the full purchase price or a cash refund of the purchase price less a 15% restocking fee. For full details of our returns policy, click here


How do I cancel an order? Back to top.

If you have placed an order in error please contact us toll-free 0508 867 621 as soon as possible and we will assist in cancelling the shipment. Or if already shipped, arrange its return and refund the purchase price of the goods minus any delivery fees incurred.


Are my details secure? Back to top.

Any information we hold about you is stored in our database and its collection, storage, use and disclosure is governed by the terms of the New Zealand Privacy Act 1993. For full details of our privacy policy, click here.


Are my credit card details secure? Back to top.

Yes, we use Paymark. Paymark from their beginnings in 1989, have grown to become New Zealand's leading payments provider, processing over 75 per cent of all our nation's electronic transactions.


How do I change my password? Back to top.

You need to be logged in to change your password. Click here to log into your account.

What happens if I forget my password? Back to top.

Click here and enter your email address. Your password will be emailed to your email account